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HELPING THE HELPERS

11th March 2019

When a cancer charity asked us to look at their IT problems, it took no more than a quick site visit to identify their main issue. Their "network" was an eclectic pile of cables and boxes, bundled out of sight under a desk.

Like many small businesses and charities we encounter, they'd been given a 'fit-and-forget' service, where no formal IT support was offered after installation, and the supplier simply moved onto the next customer.

Not having the luxury of a dedicated IT person on-site, no-one realised that what they'd been left with simply wasn't acceptable - a physical mess, and a system that was slow and unreliable.

We installed a new network cabinet with shelves to house the devices, resulting in a more stable network and the removal of a potential safety hazard.

Unravelling the network cables and separating them from the mains supply was a start. We then installed a new network cabinet with shelves to house the devices, resulting in a more stable network and the removal of a potential safety hazard.

Value for money is critical for a charity organisation, so we needed to ensure that this charity received as much value for money as we could possibly provide. We therefore installed a small server in the office which now acts as their mail server and file store. Not a huge investment, but a small step that made a big difference.

Now everyone can access shared files and email on a much more stable and reliable system than before.

The charity's broadband speed was extremely slow with Fibre Broadband currently unavailable at their location. This was preventing them from working at maximum efficiency, so we shared two broadband lines via one appliance which provided an increase in speed over the original single line.

With the additional flexibility and resilience provided by the new infrastructure, they now have a system which has grown from a couple of laptops to a more integrated, professional and useful set-up.

With a mix of Windows laptops, iMacs and Mac Minis, the new system provides a cost-effective and reliable platform for the staff to use with a minimum overhead cost, allowing the charity to continue their important work without having to worry about technical problems.