What a few weeks this has been for us all during these difficult and unsettling times, as the established modes of work and play have been severely impacted by the most serious and invidious Public Health Pandemic in our lifetime. Sadly many have already lost their lives and there is an increasingly likelihood that the current death toll will increase because of COVID-19, making the world of work seem unimportant by comparison as people fight for their very lives.
All businesses are grappling with how best to respond to the situation, including considering how to protect their customers, visitors and staff.
The advent of COVID-19 Pandemic has led to a rapidly fast changing and challenging situation whilst companies seek to try and maintain their ‘regular’ business footing using a-typical Disaster Recovery or Business Continuity Policies that were not developed for the current situation, seeking to manage an un-typical situation that barely any of us are equipped to deal with other than mostly learning new ways of working at pace and on the fly.
Who knew for example that there would be a crippling shortage of Laptops in the supply chain, that has impacted issue to Home Workers following the advent of COVID-19 in China end 2019? The chronic shortage of Laptops has severely handicapped many companies ability to source and deploy Laptops to Home Workers who would not normally need them. How many companies were for example typically running a lean policy of Laptops stocks without an eye on the likely impact this may have on their business operations, if there was a Supply Chain shortage caused as in this case, a Global Pandemic?
However what we can say is having had many interesting experiences the past month of Companies and Organisations different approaches as to how they are addressing the challenges being faced, we believe there are some very real beneficial lessons regarding Operational Resilience that should be learned from this event but are in danger of not being addressed in the race to enable colleagues to have effective Home Working in line with HMG guidelines, as well as support the business at the same time.